b'Thursday, October 24, 201911:45 am1:00 pmLunch, On Your Own1:00 pm2:30 pmKeynote Speaker:JON WOLSKE, Former Culture Evangelist for ZapposThe Customer Experience with a focus on culture, customer experiences, and branding, and theirIntroduction by Stephen Pollack, CEO, Anchor LoansNot your typical button-down business speaker, Jon Wolske is passionate about service . and rock and roll!He uses his life experience, and nine years in the Zappos Family, to speak importance in business today.Jon worked in customer service, sales, training, manufacturing and show production before finding a home at Zappos.Now facilitating training events with executives, managers and team members from a wide range of industries and companies, Jon enjoys tailoring presentations to suit the needs of the group/industry he is addressing, making each talk insightful and inspiring.Zappos is world famous for its customer experience.Meet one of the key team members responsible for this.2:30 pm3:00 pm30 Minute Networking Break3:00 pm4:30 pm 2019 Legal and Regulatory ReviewT. Robert Finlay, Esq., Founding Partner, Wright, Finlay & Zak|Michelle R. Rodriguez, Esq., General Counsel, Woodland Hills Mortgage Corp.|Joffrey Long, President, Southwest MortgageGet the critical legal updates that impact your daily businessall in one fast-paced, comprehensive session. A blend of overviews, updates and explanations on case law and regulations affecting private lending and servicing, combined with useful examples and discussion on how they fit into your daily business.Of particular importance are practical tips on the Financial Code 4970 issue, and the ongoing debate over the independent contractor vs employee issue under the recent CA Supreme Court decision.A well-known and highly-attended part of CMA Educational Programs, the Legal and Regulatory Review is a must-attend. 4:30 pm6:00 pmExtended Cocktail/Networking, sponsored by SBS Trust Deed Network'